It’s that time of year again. Banks and credit unions are beginning work on their 2027 operating budgets. The process can be painful. But there’s a bigger problem: Traditional budgeting often causes strategy to disappear. Most banks manage and budget their balance sheet and P&L through business units, branches, and responsibility centers. That makes sense…
The following is a real-life case study on the value of customer profitability from my upcoming book: An Executive’s Guide to Customer Profitability. A commercial lender was renewing a real estate loan for a large church when something in the bank’s relationship profitability system caught his attention. The church maintained more than $1.1 million in…
Not sure where to begin with AI? This guide lays out five practical projects—ranging from internal chatbots to cross-sell engines—that any bank can start exploring today. No massive budget or data science team required. Just smart steps toward better efficiency, insight, and customer service.
Data is the key to smarter decisions, better customer experiences, and long-term growth. But many banks still struggle with fragmented, hard-to-access information. This post breaks down the core benefits of a modern data warehouse—from integrating siloed systems and improving efficiency to enabling advanced analytics and supporting real-time business intelligence. If your institution hasn’t made data a strategic asset yet, now is the time.