It’s a strategic one. And most community banks fail to recognize that. When digital banking first arrived on the scene it was considered an “alternative delivery channel.” Branches were the center of the relationship. Digital was a convenience layer built to handle the basics: Check your balance. Transfer funds. Pay a bill. Deposit a check….
I attended two industry conferences in the past three weeks: Alkami Co:lab and Finovate Spring. I came away with the same thought after each event: Most community-bank executives and board members are not getting enough direct exposure to how rapidly banking technology is changing. At Alkami, I saw AI agents that allowed customers to design,…
Community banks are feeling the pressure to modernize payments—but limited vendor options, high costs, and fraud concerns make the path forward unclear. Let’s unpack those challenges and discuss strategies for staying competitive.
After completing a major mobile and online banking system conversion for a multi-billion-dollar credit union, we took a hard look at what worked and what didn’t. From project planning and testing to customer communications and post-launch support, this post shares detailed lessons learned—along with practical tips for financial institutions preparing for their own system conversions.